Shipping Policy
1. General Information
At BABY GOAT, operated by Carlos Luna Olivares (hereinafter "we"), we are committed to providing our customers with an efficient and safe delivery service. Our shipping policies are detailed below.
2. Courier Company
To manage our shipments, we work with the courier company DRONAS 2002, SL Unipersonal (hereinafter, "NACEX").
Courier Company Data:
Trade Name: NACEX
Address: PI Nordeste C/ Energía 25-29, 08740 Sant Andreu de la Barca
NIF: B-62745765
Commercial Registry: Barcelona, Volume 34151, Folio 163, Sheet B-243133, Inscription 1
Email: atencion.cliente@nacex.com
3. Shipping Zones
We ship to all of Spain. If you have any questions about delivery availability in your area, please contact us at beh@babygoatworld.com.
4. Delivery Times
Delivery times vary depending on the recipient's location and the type of shipment selected. The estimated deadlines are detailed below:
Standard Shipping: 3-5 business days.
Express shipping: 1-2 business days.
5. Shipping Costs
Shipping costs are calculated based on the weight of the package and the delivery address. These costs will be clearly displayed before completing the purchasing process.
6. Order Tracking
Once your order has been shipped, you will receive an email with a tracking number so you can track the status of your shipment in real time through the NACEX website.
7. Responsibility and Shipping Management
Although at BABY GOAT we strive to ensure that your order arrives in perfect condition and on time, the management and delivery of shipments are the responsibility of NACEX. In the event of any problem related to delivery (delays, loss, damage, etc.), the responsibility will fall, to the extent permitted by Spanish law, on NACEX. We are committed to collaborating with you and NACEX to resolve any incident as quickly and efficiently as possible.
8. Claims
For any claim related to shipping, you can contact NACEX directly at atencion.cliente@nacex.com, providing all the necessary details (tracking number, order date, etc.). You can also contact us at beh@babygoatworld.com and we will assist you in the process.
9. Returns for Delivery Failures
In the event that an order cannot be delivered for reasons attributable to NACEX (such as loss or damage during transport), we will refund the full amount of the order or resend the product at no additional cost, depending on your preference.
10. Modifications to the Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Any changes will be published on our website and, if applicable, we will notify you by email.
11. Contact
For any questions or queries about our Shipping Policy, please contact us at:
Email: beh@babygoatworld.com
Address: Calle de Hermosilla 48, 1ºD, Madrid, 28001